Are you passionate about customer service, coordination, and structured workflows? Do you thrive in an international B2B environment? Then you might be our new Customer Support Coordinator at Actona Group.
As a Customer Support Coordinator, you will play a key role in our Customer Support department, acting as an important link between our customers, Sales, and the wider supply chain, including Logistics, Warehouse, and Procurement. You can expect a varied role with a high level of responsibility, complexity, and multiple touchpoints.
Your Responsibilities
You will be responsible for the daily handling and coordination of orders from our B2B customers in English-speaking markets, including:
Receiving, creating, and processing customer orders
Verifying product availability and pricing
Coordinating deliveries in close collaboration with Logistics, Warehouse, and Procurement
Communicating with customers regarding orders, deliveries, products, and general enquiries
Delivering professional and efficient customer service via email, phone, and other channels
In addition, you will:
Maintain and update customer data, product information, and price lists
Work in a structured manner within our CRM and other relevant systems
Prepare reports related to order status, sales activities, and key KPIs
Success in the Role
You will succeed in this role if you:
Ensure high customer satisfaction through fast, professional, and solution-oriented service
Process orders efficiently and within agreed deadlines
Deliver a high level of accuracy in order handling, data maintenance, and reporting
Take ownership and collaborate effectively with colleagues and the Customer Support Manager
Demonstrate a customer-centric mindset and act with speed, integrity, and accountability
Proactively identify opportunities to optimise daily operations
Customer Centricity, Acceleration, and Trust are core values at Actona Group, and you are expected to actively contribute to these in your daily work.
Your Profile
We imagine that you:
Have at least 2 years of relevant work experience
Have completed a minimum of upper secondary education (HHX, STX, HTX, or equivalent)
Are fluent in both written and spoken Danish and English; additional languages are an advantage
Possess a solid commercial understanding and interest in B2B business
As a person, you are:
Structured and able to plan your workday effectively
Naturally service-minded
Committed to delivering high-quality customer service
Independent, proactive, and results-oriented
A strong communicator
Relationship-focused and comfortable collaborating across teams
Positive and solution-oriented
Recruitment Process
As the position is currently vacant, we are looking to fill the role as soon as possible. Interviews will be conducted on an ongoing basis.
Please submit your application and CV via our recruitment system. For more information, visit actonagroup.com.
Work location: Tvis, Holstebro
Read our data protection statement here
We encourage all qualified candidates to apply, regardless of gender, age, ethnicity, or background.
About Actona Group
Actona Group is an international furniture company headquartered in Denmark, operating in more than 90 countries. We develop, source, and sell modern furniture solutions to some of the world’s leading retailers and private label customers.
We are on a continuous journey towards becoming a larger, stronger, and more sustainable company. We will create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimise our environmental impact.
Facts about Actona Group:
2,500 employees worldwide
Headquarters, showroom, and European distribution centre in Tvis, Denmark
Furniture production and local administration in Lithuania, Poland, and Ukraine
Trading company in China
Part of Lars Larsen Group
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Holstebro Kommune
-Virksomheden tilbyder:
-Arbejdsgiver:
Actona Group A/S, Smedegårdvej, 7500 Holstebro
-Ansøgning:
Ansøgningsfrist: 05-06-2026;
Se mere her: https://job.jobnet.dk/find-job/2b428eb8-5463-445a-946f-af28c586735e
